Frequently Asked Questions

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

WHAT IS YOUR RETURN POLICY?

All orders are covered with our 30-day guarantee. The items will be
accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.

HOW DO I TAKE CARE OF MY SOCKS?

Socks can be machine washed on 30°C, they can be put in the dryer but cannot be ironed.

WHAT ARE THE SHIPPING TIMES?

The shipping time to US/UK/AUS/NZ/CA is 6-16 business days. If your order hasn’t
arrived within the estimated delivery time, please check the tracking number or contact our support team at support@hellosock.com

CAN I TRACK MY PACKAGE?

A Tracking Number will be sent to you by email 5-7 days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our helpful support team.

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, Mastercard and American Express and PayPal.

CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few
hours of receiving them.

If a change is absolutely necessary please contact us within 3 hours max from when the order is placed and we will do our best to help out.